Our return policy is valid for 30 days. If 30 days have gone by since the date of receipt of your item, unfortunately we will not be able to issue a refund or exchange, except in exceptional cases.
Defective or damaged products
If you receive a defective or damaged item, please contact us using our online contact form or via our email address contact(@)the-pest-repeller.com. In order for your request to be processed quickly, please include the following:
- Reason for request : Briefly describe the problem you are experiencing with the product. Please specify whether you would like a replacement item or a refund.
- Visual Evidence : Provide a clear photo of the damaged item, including the shipping carton and shipping labels.
- Order number : Enter the order number corresponding to the purchase.
We will process your request within 48 hours and send you either a replacement item or a refund within 7 days of receiving the returned item.
Refunds delayed or not received
If you have not yet received your refund after receiving our confirmation:
- Check your bank account : Make sure the refund has not been credited.
- Contact your credit card issuer : Sometimes there may be a delay before your refund officially appears on your statement.
- Contact your bank : Refunds may take some time to process before being posted to your account.
If after following these steps you still have not received your refund, please contact us via the contact form so that we can assist you.
Shipping conditions for returns
In the event that the item is damaged or non-compliant but you refuse a free return, the shipping costs for returning your item will be at your expense.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued at more than €75, we recommend using a tracked shipping service or purchasing shipping insurance. Otherwise, we cannot guarantee that we will receive the returned item.